Forum Message: Team Members - Not up to Spead

We currently have an Assistant Property Manager whose work is beginning to slip. They were not the fasted worker to start off with; however the work was getting done. The quality of work has slip considerable, as has the amount that is getting completed. Does anyone have any suggestions on how to get this member of our team back on track, as training a new staff member can be very time consuming.

posted: 2/16/2010 10:17:06 AM

Hi Olivia, with our property managers, I use the checklist approach. First of all the have a 5 day checklist that every day they complete. So it basically says that every day they need to tick that they have checked arrears, every Tuesday they book in their inspections, every wednesday they update their bonds etc. Then for every area of property management they have a checklist, so lease renewals, new sign ups, application checks etc, so they have to complete these and this ensures they have not missed any part of the process. So you do not have to spend too much time with them every day, I would get them to hand in all their checklists at the weekly staff meeting so that you can quickly check that they have all duties have been ticked off and completed.

posted: 2/18/2010 12:24:33 AM

I am having a similar situation with one of my new staff. Unfortunately our days are so busy but it is really important to set aside some time if not daily but at least twice a week with your team member. I sit down with them and go through their current work load and discuss any problems that they are having. A lot of the time it has to do with their Time Management skills. I find sitting down at the end of day and checking over their To do lists for the following day a real help. I also go over their checklist management and arrears just to make sure they are on top of things. With the amount of time you put in for training and guidance it would be a shame if all this went undone. If you have another asset manager who performs great time management and customer service use them as an example or even if you get any good feedback about them acknowledge it with a lucky dip or something at your weekly meeting.

posted: 2/24/2010 2:15:22 PM